Frequently asked questions

Here you can find answers to some of the most common questions about our bespoke tufted rugs and wall art. If you can't find what you're looking for, please don't hesitate to get in touch.

You can reach us via:

What are the most common questions your customers ask you about your bespoke tufted rugs and wall art?

Sadly we dont offer international post.

What important information should customers know before they place an order for your unique items?

We advise to spot wash only, as our items are not suitable for machine washing. Vacuum regularly to keep them looking their best.

Please ensure you have read our sizing guides and customisation options carefully before placing your order. 

Once someone buys a rug or wall art, what advice do you usually give them about looking after their new purchase?

If you have any further questions about our products, materials, or the ordering process, please feel free to contact us.

Return only accepted if item is damaged in transit

Email: info@frameofmindoriginals.co.uk

We aim to respond to all enquiries within 24-48 hours.

For more information about our company and our passion for tufted art, please visit our About Us page.

Ready to commission your unique piece?

Discover the artistry of Frame of Mind Originals. Get in touch to discuss your bespoke rug or wall art today.